Refund Policy

Your satisfaction is our priority and guarantee. If you are not completely satisfied with your Pili Beauty purchase for any reason, you may return the unopened and unused product/s on its original packaging within 30 days from date of purchase.

If you received a broken item, you may contact Pili Beauty at info@pilibeauty.com within 3 days from date of receipt for assistance on your exchange or refund.

If your order is late or you think it might have been lost, contact Pili Beauty at info@pilibeauty.com for assistance on tracking, exchange, or refund

Purchases on pilibeauty.com can be easily returned or exchanged as long as it is UNOPENED, UNUSED and on its ORIGINAL PACKAGING within 30 days from date of purchase at the expense of the buyer. We regret that we are unable to refund your original shipping charges unless the return is a result of our error.

Allow at least two weeks for your return or refund to be processed. You will receive an email confirmation once it has been processed.

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